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Can log into forum. but not MMA website

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Billy the Mudshark View Drop Down
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    Posted: 16 hours 12 minutes ago at 8:48pm
I'm logged into the MMA forum, as you can see but when I try to log into the website, I get an error saying my username/password is incorrect. Help please!
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adg211288 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote adg211288 Quote  Post ReplyReply Direct Link To This Post Posted: 12 hours 17 minutes ago at 12:43am
Hi Billy, sorry to hear you're having problems.

A while ago, we discovered that when registering accounts on MMA the system sets a maximum password length at 20 characters but in no way infers this to the end user. On the forum, password input is impossible after reaching the maximum length, but can go unnoticed due to passwords being obscured during entry. It looks like you're typing further *'s but they aren't actually going in. The main site doesn't do this, it just lets you keep typing, so can lead to longer passwords being input and thus subsequently rejected as incorrect. 

For example, if you set your password as:

ThisIsAReallyLongPassword (25 characters)

It would actually only be saving:

ThisIsAReallyLongPas (20 characters)

If you've used a long password, this is probably the issue. Try logging in by reducing your password length to the first 20 characters or changing it via the forum to one of 20 characters or less.

If this still doesn't allow log-in or you've already used a password of 20 characters or less please get back to us and I'll try resetting your account manually. But we need to rule this out first. 


Edited by adg211288 - 12 hours 16 minutes ago at 12:44am
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